Refund policy
We do everything we can to ensure that you are satisfied with your purchase. Is the product not quite what you expected? Then you can make use of your right of withdrawal.
Right of withdrawal
You have the right to cancel your order up to 14 days after receipt without giving any reason. After registering your return, you have another 14 days to actually return the product.
When you make use of your right of withdrawal, you will receive a refund of the full order amount, including the standard shipping costs of the original shipment. The costs of returning the product are at your own expense, unless otherwise agreed with us.
We will refund the amount within 14 days after your return notification, provided that we have received the product back or you can prove that the product has been returned to us.
Registering a return
Would you like to return a product? Please download our return form, complete it and send it to:
To ensure that we can process your return properly, we ask you to include proof of purchase or an order confirmation.
Do not return your purchase to the manufacturer.
Return conditions
During the cooling-off period, you may inspect and assess the product as you would in a physical store. Please handle the product and its packaging with care.
If the product is damaged or the packaging is damaged more than necessary to try the product, we may charge you for the reduction in value of the product. Therefore, please handle the product with care and make sure it is properly packaged when returned.
Exceptions to the right of withdrawal
For some products, the right of withdrawal does not apply. This only applies where legally permitted. This includes, among others:
- products made according to the consumer’s specifications, which are not prefabricated and are made on the basis of an individual choice or decision by the consumer;
- products that are clearly intended for a specific person;
- products that spoil quickly or have a limited shelf life;
- products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
- products that, by their nature, have been irrevocably mixed with other items after delivery;
- audio and video recordings and computer software whose seal has been broken after delivery;
- newspapers, journals or magazines, with the exception of subscriptions to such publications;
- business purchases, insofar as the right of withdrawal does not legally apply.
Refunds
Once we have received and inspected your return, we will send you an email confirmation. If the return is approved, the refund will be processed using the same payment method used for the original order, unless otherwise agreed.
If you have not yet received a refund, please first check your bank account. You may then contact your bank or credit card company, as it may take some time before a refund becomes visible.
If you have done this and still have not received your refund, please contact us at:
Exchanges
We replace items when they have been delivered defective or damaged. Would you like to exchange an item for the same item? Please contact us at:
Return costs and shipping
You are responsible for the costs of returning your item. Return costs are not reimbursed, unless we have agreed otherwise with you in advance.
We recommend packaging the product properly and securely. For higher-value items, we recommend using a trackable shipping service. We cannot guarantee that we will receive your return shipment if it is sent without track & trace.
Return address
You can send your return to:
Watersports4fun
Industrieweg 156B
5683 CG Best
The Netherlands
Email: info@watersports4fun.com